Tesla Powerwall Disabled alert: what it means and what to do
"Powerwall Disabled" with the banner "Service Required - Fault Detected" means one or more Powerwall functions have been switched off because of an internal fault that requires replacement. Tesla's instruction is to turn off the Powerwall enable switch and contact your installer to schedule a replacement.
Fix soon
Common causes
- An internal fault inside the Powerwall that Tesla has determined requires the unit to be replaced.
Safe steps to try
- Turn off the Powerwall enable switch Tesla's alert tells owners to turn off the Powerwall enable switch, the on/off switch on the side of the unit (right side on Powerwall 2 and Powerwall+, left side on Powerwall 3, per Tesla's Side Switch Off alert).
- Contact your installer Tesla's next step is to contact your installer to schedule a replacement. Have your Tesla app alert and site details ready.
- Do not keep restarting it This alert is not cleared by a reset. Leave the enable switch off until a technician has inspected or replaced the unit.
When to call a professional
Contact your installer or Tesla right away. If you see smoke, smell burning or hear unusual sounds from Powerwall, leave the area and call 911.
Frequently asked questions
- Will my home have backup power?
- Not from the affected Powerwall. If you have more than one Powerwall, check the app to see what is still operating.
- Is this covered by warranty?
- Coverage depends on your Powerwall warranty and installation agreement. Your installer or Tesla can confirm when they schedule the replacement.
Other Tesla faults
- Tesla Powerwall Waiting for Solar: what it means and what to do
- Tesla Solar Production Limited alert: what it means and what to do
- Tesla Powerwall Meter Offline: what it means and what to do
- Tesla Powerwall Breaker Open alert: what it means and what to do
- Tesla Powerwall Device Offline: what it means and what to do