Get Answers to Your Questions

Otovo is your trusted energy partner, providing reliable electricity plans, competitive solar buyback rates, and expert support to keep your home energy systems running smoothly. Beyond dependable power and steady returns on your solar energy, Otovo offers tailored service subscriptions that include 24/7 system monitoring, discounts on separately priced repairs and maintenance services, and fast response times—ensuring your energy setup works smarter and lasts longer. If service work is needed our team can help. We will diagnose the problem then provide you with a quote before completing any work—as a service subscription member you will receive 10% off any service work.

We cover all major metro areas in Texas: Houston, Dallas, Fort Worth, San Antonio, and Austin. As we continue to expand, you can check your address to see exactly what's available in your area.

Otovo is for homeowners with energy systems like solar panels, batteries, or backup generators. We’re your trusted service partner—keeping your setup reliable and resilient. In deregulated Texas markets, Otovo also acts as your broker to your retail energy provider. We help you unlock more value from your excess solar energy through fixed-rate solar buyback plans. These plans offer bill credits that never expire, so your energy savings keep working for you.

Yes. You can upgrade or downgrade your subscription whenever your needs change. Any adjustments take effect with your next billing cycle.

Otovo Care comes with monitoring and guaranteed response times for troubleshooting or repairs. Plus, you'll receive 10% off any repair costs or maintenance services that we may perform.

Otovo supports home energy essentials: solar panels and inverters, battery storage, and standby generators—so your system works when you need it.

Need service fast? With Otovo Care, you’ll benefit from guaranteed response times. While service work is quoted and billed separately, Otovo Care members enjoy a 10% discount on repairs and maintenance services—ensuring quick, reliable support when you need it most.

Absolutely. We safeguard your data with advanced encryption and rigorous security standards pursuant to our privacy policy.

If your equipment is modern, we can usually connect right away. For older systems, we may need to do a site visit and install a monitoring device.

You're in control. Cancel or adjust your Service Subscription whenever you want. For Retail Electricity Plans, review the Energy Fact Label for details on any terms or fees. We think you'll want to stay for the simplicity and savings.

If you move within our service area, you can take the Otovo Service Subscription with you for uninterrupted service. If your new address is outside our coverage, no problem—you’ll receive a pro rata refund on your Service Subscription. For details on retail energy plan termination, please refer to your EFL.

Not for Service Subscriptions—cancel any time and receive a pro rata refund. For Retail Electricity Plans, check your plan's Energy Fact Label for details on early termination fees.

Otovo serves deregulated electricity markets across Texas as a licensed Broker (PUCT BR250155). We're expanding rapidly—check back to see when we launch in your area.

We offer a simple, fixed-rate Solar Buyback plan that credits you for every kilowatt-hour your system exports. Your bill credits never expire, giving you predictable value and an easy-to-understand solar experience.

Yes. Our team handles generator maintenance from start to finish—including oil changes, air filter replacements, spark plug servicing, and battery checks. We keep your backup power reliable, so it's ready when you need it.