Who services my solar panels if my installer went out of business?
An independent solar service company does the on-site work, and you file equipment warranty claims with the manufacturer yourself. As of November 2026, SolarEdge and Enphase take claims from the owner, REC takes them through its online claim form, and Tesla tells owners to contact Tesla when the certified installer cannot be reached. None of these warranties pays the homeowner for labor, so you pay the service company for its visit. Otovo is one such company; the state lists below name others that say they service systems they did not install.
Step by step
1. Find out what equipment you have
The inverter or battery brand is on the unit and in your monitoring app. If the app shows an error code, Otovo’s error code guides explain what it means and what you can safely check.
2. File the warranty claim with the manufacturer
- SolarEdge: the owner emails SolarEdge support with the serial number and proof of purchase (SolarEdge Limited Product Warranty, effective April 15, 2026).
- Enphase: the covered owner starts the return (RMA); a later owner first submits Enphase’s change-of-ownership form (Enphase Limited Warranty WRTY-00279-1.0).
- Tesla Powerwall: contact the certified installer, or Tesla if that installer cannot be reached (Tesla Powerwall Limited Warranty (USA), Rev. 1.0).
- REC panels: through recgroup.com/claims with proof of purchase (REC Warranty Conditions, Rev 9).
Details and links to each document: what a maintenance plan, a manufacturer warranty and an installer warranty each cover.
3. Book a service company for the work
Choose a company that says it services systems it did not install, and ask for the price of the visit in writing first. Lists by state: Arizona, California, Nevada and Texas. Otovo’s published prices are on otovo.com/services.
4. Check whether someone took over your installer’s customers
Some closed installers’ customers are now served by another company. Titan Solar Power customers, for example, are now looked after by Otovo: see Titan Solar is now Otovo. For other installers, see Otovo’s guide to solar companies that have gone out of business and what to do when your solar company goes out of business.