# Tesla Powerwall Meter Offline: what it means and what to do

"Meter Offline" means one of the energy meters in your Tesla system has stopped reporting, so the Tesla app cannot show some or all of your power flows. Tesla lists the signs as part of the power flow data missing, the battery level stuck at 0% for several days, or the battery below 10% and not charging. Tesla lists a battery stuck at a low charge as one of the signs.

## Common causes

- A site meter or solar meter has lost communication with the Gateway.
- A meter is not powered or has failed.
- Wiring or configuration changes after other electrical work.

## Safe steps to try

1. **Check which data is missing** In the Tesla app, look at the power flow screen and note whether solar, home, grid or Powerwall data is missing and since when. This helps support find the right meter.
2. **Watch the battery level** Tesla treats a Powerwall stuck at 0% for multiple days, or below 10% and not charging, as a sign of a meter problem. Note the charge level and date.
3. **Run Tesla's Meter Offline troubleshooter** On Tesla's Powerwall troubleshooting page, find Meter Offline and select Troubleshoot. You will sign in and complete preliminary steps, and Tesla connects you with a support agent if the issue continues.
4. **Rule out an internet outage** If the whole app is gray rather than one flow missing, see the Device Offline guide instead, because that is a connectivity issue.

## When to call a professional

If Tesla's troubleshooter does not restore the data, it connects you with a Tesla support agent, who can arrange service. Your installer can also help. Do not troubleshoot during a grid outage or extreme weather.

## Frequently asked questions

### Can I still use Powerwall while a meter is offline?

Powerwall may keep running, but Tesla notes that a meter problem can leave the battery at 0% or below 10% and not charging, so your backup may be limited until it is fixed.

### Is a Meter Offline problem dangerous?

Tesla describes it as a data problem: the meter is not reporting. It can still affect your savings and backup, so get it fixed.

Canonical page: https://otovo.com/repair/tesla/meter-offline