# SolarEdge inverter: no communication with the meter — what it means

This alert means the monitoring platform is not getting data from the energy meter connected to your system. SolarEdge raises it only after no communication for at least a full day. Metering data in the app may be missing, so a technician should check the meter connections.

## What we see across our fleet

- We have seen this fault on 339 SolarEdge systems, 3.8% of the 8,871 SolarEdge systems we monitor (last 12 months).
- Replacement cases on record involve these SolarEdge models: U650-1GM4MRMU-A05 (371), USE11400H-USSKBEZ8 (365), SE7600H-USMNUBL75 (118), NX13000T-US00UCYN4 (84), SE10000H-USMNUBL75 (61).
- Source: Otovo fleet monitoring and service records, data through October 2026.

## Common causes

- A loose connection on the meter or the inverter communication board.
- A damaged or disconnected communication cable between the meter and the inverter.
- A meter that has lost power or failed.

## Safe steps to try

1. **Note the alert** Record the alert text and when it began in the SolarEdge app.
2. **Check the inverter display or lights** Look at the inverter from outside. If it shows a meter communication error, write it down.
3. **Check your data** Look in the app for gaps in consumption or export data.
4. **Do not open anything** Do not open the inverter or touch meter cables. Schedule a technician.

## When to call a professional

Otovo services these systems and can diagnose this fault for you. Call a technician to check the wiring and the meter connection to the inverter, which requires opening equipment.

## Frequently asked questions

### Is my solar still producing?

Check production in the app. The alert is about meter data, and consumption or export data may be incomplete.

### Why does the alert wait a day?

SolarEdge raises it only if there was no communication for a full day.

### Is it urgent?

It is not a safety warning, but it should be fixed so your monitoring data is accurate.

Canonical page: https://otovo.com/repair/solaredge/meter-comms-offline